Returns & Exchanges
We want you to love your order and we're always happy to help when something isn't quite right.
As a small independent bookstore, we've kept our returns policy simple and fair for everyone.
Changed your mind?
We understand that sometimes plans change, but unfortunately we don't accept returns or exchanges for change of mind.
This includes:
- No longer wanting the book
- Ordering the wrong title
- Deciding you don't like the book
- Finding it elsewhere after placing your order
We recommend checking your order carefully before completing your purchase.
Something isn't quite right?
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Please include your order number and a photo of the issue, where possible, so we can understand what has happened and help resolve it.
We may need to assess the issue before providing a remedy.
Faulty or damaged books
If a book has a genuine fault or doesn't meet your rights under the Australian Consumer Law, we'll make it right.
If a book has a genuine fault or doesn't meet your rights under the Australian Consumer Law, we'll work with you to resolve the issue. Depending on the circumstances, this may include a replacement, refund or other remedy available under the Australian Consumer Law.
Before sending anything back
Please contact us before returning an item. We'll let you know what to do next and provide any return instructions you need.
A little note from us
Every order is checked and packed with care before it leaves The Epilogue Book Co. We genuinely want you to have a great experience shopping with us and we'll always do our best to help when something goes wrong.
Our change of mind policy does not affect your rights under the Australian Consumer Law.